Saturday, September 15, 2007
The Challenger's Communication Catastrophe
When I read that the Challenger's main problem was communication, I was very skeptical. I thought, "How on earth could a miscommunication make a problem like that happen? Did someone push the wrong button or something?" But the problem was that simple, which makes the disaster that much sadder. The NASA scientists, managers, and engineers all had the data telling them that there was a problem, but not one had assembled all the data together. This really becomes clear when Wiley Dunn, the director of Reliablility and Quality Assurance of NASA, said, "... we had that data. It was a matter of assembling that data and looking at it in the proper fashion. Had we done that, the data just jumps off the page at you." Literally, if someone had just compiled the information they had into something as small as a memo, the Challenger would have never taken off and there never would have been such a disaster.
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